We personally package every single order with LOV and care, and use a trusted delivery partner. In the unlikely event that an item is damaged on its way to you, just let us know within 7 days and we’ll arrange a full refund.

Yes, all our packaging is sustainable and 100% recyclable. It's made from biodegradable filling material and recycled paper. In case we need to use plastic wrapping foil to keep your order extra-safe, we make sure to use what we already have in stock and never buy new. 

We’ve even been told it smells nice! (Which makes a change from ordering things from eBay which sometimes arrive smelling of cigarettes and dogs!)

We’ve all been there - you see something you like online and when it arrives it doesn’t live up to the pictures…

We know how annoying that can be! So we’re careful to take pictures which show a piece in its best light, but also not to mislead with colours and scale.

We also list all the dimensions of every piece so you can plan for its new home, and give details of any scratches, marks, dents, bruises or heartaches your chosen piece may have suffered along the way. All our pieces are vintage and have lived lives before we met them!

Not that many! We handpick only the vintage pieces we personally like, so every new collection is carefully curated.

We try to keep enough items in stock to offer a nice range but without causing overwhelm for browsers. We have no ambitions to be Etsy!

We regularly update our collections and most pieces are one-offs to us - so the best way to experience our collection is to subscribe to our LOVers newsletter and we’ll send you details of what’s new every Sunday morning so you can browse over breakfast (or brunch. It’s the weekend after all).